The phone with touch screen function may be insensitive after using for some time. In this case please calibrate the touch screen with one of the following two methods:
1. Long press the volume down key；
2. In main menu, choose Settings-> Phone settings -> Touch settings-> LCD touch calibration.

Please set up your phone’s MMS parameter for both SIM1 and SIM2 by the following steps.
Go to Menu->Messaging->SIM1 or SIM2-> Options -> Settings-> Multimedia message -> Edit profiles -> Select the MMS profile of chosen SIM-> Activate.
For prepaid SIM, please make sure that you have enough load for this service application. Please be noted that the size of the MMS file has big effect on phone’s performance in sending and receiving MMS. If the MMS couldn’t be sent out successfully, please try to decrease the file size and try again.

Please go to menu ->"Contacts” -> SIM1 or SIM2 -> Options ->"Copy SIM1/SIM2 to phone”.

If you want to input symbols, please press the    key.
If you want to change the input method, please press the “Fn” key and “space” key at the same time. You can also change it by the following way: Press “Options” ->"Input method”, and then choose the input method you want.
  

Please go to menu->"Settings” ->"Call Settings”->"Call forwarding” ->"Voice calls”->"Forwarding all voice calls”->"Activate”->"To other numbers”-> Input the number which you want to forward to and save the setting.

Please long press the “#” key and Power on/off key at the same time in power off mode, then you will be asked “All data will be lost, continue?” Please press Volume Up key, the sequence will be entered with reminder “Formatting flash, please wait.” The phone will auto switch on when reset finishes. Please do not manipulate the phone or remove the battery during this process. Please back up all useful information before phone reset, otherwise it will be deleted after phone reset.

The alarm will not work if it is inactive. Please set your alarm time in Clock application and please remember to touch the icon   after you finish editing your alarm. The icon   will become green if the alarm is activated successfully.

1. Please go to Menu->"Wap” ->"Settings” ->"Select profile” -> Select and activate SIM1 or SIM2
2. After the activation of chosen SIM, return to Settings -> Edit profile ->choose the same SIM that was activated in last step ->select the profile of the activated SIM->Activate.
For prepaid SIM, please make sure that you have enough load for the browsing.
If the problem persists, please contact Alcatel repair center for help.

Please go to menu->"Wap”->"Settings” ->"Preferences” ->Select Show images “Never”, then the images will not display when you browse internet.
You can also go to menu ->"Settings” ->"Connectivity” ->"Web” ->"Preferences” -> Select Show images “Never”.

You can add/move the applications on home screen in the following two ways:
1. Long press home screen or press  , choose items: Add Widgets / Shortcuts, then click the application which you want to add on the home screen.
2. Press the application icon for about 2 seconds, then the icon will be moved on home screen.
If you want to delete the application on the home screen, please press the application icon on home screen for about 2 seconds, then you will see a red square with an “X” ，press the red “X” and done，the application icon will be deleted from the home screen.

Following are the steps to configure email service on you mobile. We take Google Mail for example.
1. Please go to menu, press “Email”->press  Select your Email account type.
2. Please input your Email account and Password, then select your Data account.
3. Please choose your “Protocol” and input the “Incoming Server” and “Outgoing Server”. Then you should input other parameters, such as “Incoming Port”, “Outgoing Port” and “Security”. You can ask your email service provider for detail setting requirement.
Note: Some email services cannot be used for free, such as Yahoo! Mail.

Please set up your phone’s Email parameter by selecting SIM1 or SIM2 for your Email service by the following steps.
Go to Menu-> Email->Email account ->Click the email account you created-> Options->Edit account ->Advanced settings->Account settings -> Data account-> select SIM1 or SIM2 for your Email service ->GPRS -> select the profile of chosen SIM ->Save
For prepaid SIM, please make sure that you have enough load for this service application.

Firstly please go to the Menu and activate the Bluetooth,
Secondly please go to the Menu->"File Manager” -> Select the folder ->"Options” ->"Mark”-> Select the file which you want to send via Bluetooth ->"Options” ->"By Bluetooth” ->"Search”  Select a device ->"Pair”.

Firstly please make sure your mobile phone is connected to a network which is not overloaded or unavailable.
You have two ways to watch streaming video.
1. Go to “Menu”->"Video player” ->"Options” ->"Download videos”, then you can directly download video from “Alcatel Videos” or from other website by pressing “Options”->"Go to URL”.
2. Go to “Menu” ->"Video player”->"Options” ->"Streaming URL”->"Streaming settings” ->"Add”  ->"Edit profiles and save the setting (Profile setting can be got from your service provider) -> go back to “Streaming URL” ->"Input URL”.

Please set up your phone’s Java parameter by selecting profile for your Java network Service.
Go to Menu -> Java -> Java network -> Select SIM1 or SIM2 -> Activate SIM,
after the activation of the chosen SIM, return to Java network -> choose the same SIM that was activated in last step-> View Profile ->select and activate the profile of the activated SIM.
For prepaid SIM, please make sure that you have enough load for this service application.
If the problem persists, please contact Alcatel repair center for help.

Please go to menu->"Java” ->"Java applications” ->"One Touch Mail” 
      
Select “Options”->"Launch”, then One Touch Mail application is loading.
   
One Touch Mail supports Gmail, Windows Live, Outlook, Yahoo Mail and some other emails. You can have three different email accounts on your mobile device.

Take Gmail for example, please input your username and password, press “Next”, then your email account will be created successfully.
      

The difference between E-mail and One Touch Mail is the PUSH function.
The One Touch Mail Push Mail messaging service notifies you with a specific sound and a message on your screen as soon as a new email arrives. Even when the application is in idle or in standby mode, the email messaging service on your mobile device is still available. When an email arrives and your device is in Push Mode OFF, the application will wake up and notify you that a new mail has arrived. If the Push Mode is "Off", the application will check with the server based on the intervals you set.
With Email in menu, all mails remain on the mail server until the recipient uses the Email program to poll the mail server.

Dynamic mode: Select to activate always query screen of the SIM card usage when the phone is powered on. From the display, you can select Dual SIM/ SIM1/ SIM2 activated as your preference.
Static mode: Select to deactivate always query option of the SIM card usage when the phone is powered on.