Please set up your phone’s WAP parameter for your Internet Service by the following steps.

1. Go to Menu => WAP => Profiles => Select SIM card => select and activate SIM1 or SIM2

2. After the activation of chosen SIM, return to Profiles => Edit profile => choose the same SIM that was activated in last step => select the profile of the activated SIM => Activate profile

For prepaid SIM, please make sure that you have enough load for the browsing.

If the problem persists, please contact an Alcatel repair center for help.

Please set up your phone’s MMS parameter for both SIM1 and SIM2 by the following steps.

Go to Menu => Message => MMS => Settings => Profile => SIM1 or SIM2 => select the profile of the chosen SIM => Activate profile

For prepaid SIM, please make sure that you have enough load for this service application.

Please be noted that the size of the MMS file to be sent or received has a big factor on phone’s performance in sending and receiving MMS. If the MMS couldn’t be sent out successfully, please try to decrease the file size and try again.